Frequently Asked Questions (faqs)

Below are some of the most frequently asked questions (faqs) that I get enquiries about, along with some general information.

How much will a website cost?

Well, that’s like asking how long is a length of string. Each website is completely custom made and every website has different goals, needs different functionality and the content and the number of pages needed differs. If you have a rough idea of how many pages you would like and what functionality you need .ie. map, contact form, slideshow etc then please don’t hesitate to contact me adding any other details within the message and I will get back to you as soon as possible to discuss things further.

How long will it take to produce?

Timings are often dictated by the client if a deadline is in place, and I endeavour to meet such deadlines. However, the number one cause of a deadline not being completed on time is the files requested are not received in good time. Timings depend on various things such as the number of pages needed, the size of the content and will photos need to be modified or indeed sourced. I always expect to tweak the finished design, so again this takes up time. It is always possible to add more pages to the website at a later date. The most important pages on a website done, as with everything websites should evolve to stay current.

How do I know how many pages I will need?

Good question, this is down to you; generally speaking, the number of pages needed depends upon what content you want on the website, and how to logically split this content up to enable the website to be easy to navigate. I will of course help with this judgement and guide you along the way.

Do I need to have my current website redesigned?

This is a tricky question, and there is no simple answer – if the website is not doing what you want it to do, it might not need redesigning simply updating to make it perform its objectives. For example, if you have moved premises and the website has your address and phone number to the old address, then simply these need to be updated. If you have changed your logo and company colours then your current website should be updated to reflect your new identity. If you have added new services etc then these need to be updated as well. If you sell products online and have new products then obviously these need to be added to the website else they will not be available to purchase online. It all depends on the type of website you currently have.

Can I update the content of my website myself?

Yes, you can, but only if the website is built using a CMS (Content Management System); I use WordPress. This does mean learning a new product and this is a personal choice to weigh up costs saved by updating content yourself and time taken to get up to speed with it. You can update the website by logging in via an internet browser and selecting the page you want to change and update the content whenever you like. It is easy to add or change the current text and add new images. The layout should not be messed with without knowing what you are doing. In the event of the website being messed up obviously charges will increase due to the extra work needed to put right the website again. It is important to note that before doing any updates it is strongly advised to take a backup of the website files and database in the event that something should go wrong. I can do for you which is covered in support and is charged at an hourly rate.

How can I sell products on my website?

Either by implementing an e-commerce product into your current website or by building an e-commerce site from the ground up. You can have a website which in effect runs your business, from stock control, tracking of the goods etc. If you feel you would like to sell goods online in the future, you have a bigger decision to make now. Do you have a website built that performs its current function but will need to be redesigned when you want to sell online, or do you have the website built with the e-commerce functionality built in now, but turn off the e-commerce.

Do I need a website?

Well, this depends on what you do or want to do, websites can be simple one page designs more like a business card which shows users basic contact information and a section about you. On the flip side, you can have 1000’s of pages as well if you were selling goods, or your site is an information type. A website can grow as your business does so you don’t have to have everything done in one go. A website doesn’t have to be for business it can be for pleasure such as for showcasing holiday photos to your loved ones easily or a website on your hobbies.

Do you offer support?

Yes, I do. I don’t simply design and build a website for you, then walk away, I’m always available by phone or email and will try to help in any way possible. I can cover updating the website for you and implementing any changes such as additional content and pages. I offer this on an hourly rate which often is the most sensible way to go as you are only paying for a service that you need when you need it and not paying any ongoing maintenance contract charges.

Am I stuck with the design I have now?

Depending how the website has been built initially, but normally there is a way of tweaking the design

How do I register a domain name?

Use a company such as 1&1. You can enter a domain name and search for it to see if it is available. If it is available it can sometimes be beneficial to purchase the .co.uk, the .com and the .org addresses, as this can protect against others using common variations. You can either register the address yourself or leave this up to me, but bear in mind that the address may be taken when it comes round to purchasing it at a later date. So it is often more sensible to purchase the web address (domain name) yourself.

What does hosting mean?

Hosting or web hosting is a term that describes how your website becomes available to the world via the internet. Hosting companies provide space on servers which are rented out to you. I use 1&1 as my hosting company because they are very competitively priced and offer other services alongside hosting. Their servers are secure and are backed up in multiple which means should one server be down for maintenance your website won’t be down, which I think you can agree is of the utmost importance.

Do you offer hosting?

I do not offer hosting. You can choose to use any hosting company that is available on the internet, but please be aware that just because it is the cheapest doesn’t mean it is good or indeed bad. I use 1&1 because I have used them for many years and never had any technical issues. It also means I know there back end system which means that setting up your website is much quicker and easier than having to figure out a new backend of another hosting company, but the choice is yours. Please be aware that some web designers/companies resell hosting services but call it their own, what this means for you is that you will be paying a marked up price for the same product if you bought it yourself. I can advise you on the correct package to purchase if you let me know what company you are interested in.

Do we need to have a meeting?

In most instance meetings are not needed as telephone conversations and emails are sufficient to complete the website. I send you any information that may be needed in order to help with choosing how many pages you need and type of navigation structure and page content that would fit best. It is up to you to put the content together for the website as you know your business or what you want on the website, but I can advise. One of the first things to do is to focus you in on the website and the content by filling in a questionnaire. I will come up with some design concepts which will either be rough mock-ups with any supplied content and viewable in an interactive PDF, or can be viewed online in a secure area of one of my websites. liaison via phone and email the designs will be tweaked and functionality agreed upon. If we did decide that a meeting or meetings were required then obviously consultation fees would apply and that would change the cost of the website dramatically, due to travel time and costs being billed.

Am I stuck with the same hosting company / design company?

With me, the simple answer is no, because you are in control of who you host with you can move to another hosting provider if you decide that is what you want to do whenever you want. The website is yours and you are free to do what you want with it after I have concluded building it and it has gone live. Please be aware that some design firms use their own software or software which is hosted by them, which basically means you can’t move the website as it is integral to hosting with them. These generally are companies which you pay a monthly fee for X number of pages and certaIn functionality